In today’s digitally disrupted market, the traditional idea of a BPO is dead. To become a more elusive, sustainable growth a new operating model is necessary. A model that is built around the customer and driven by intelligence to deliver exceptional experiences and outcomes.
Our Voice Solutions is an extension for your front office team, answering calls in your business name, just the way your team would. Partner with Appel for 24 hours a day, 7 days a week, 365 days a year solution.
After Hours
We at Appel solutions can represent your firm after business hours to ensure your clients know they can depend on you and we help you to accomplish that comfort. Outsource after-hours support services and experience a tremendous improvement in sales, customer satisfaction, and customer loyalty.
Inbound Customer Service
Appel Solutions has a professional, efficient, and experienced team ready to provide tailored customer service to fit your needs. In a world where customer expectations are constantly evolving, they demand curated experiences, seamless interaction, and immediate satisfaction. We are here to do just that.
Outbound Customer Service
Appel Solutions has a professional, efficient, and experienced team ready to provide tailored customer service to fit your needs. In a world where customer expectations are constantly evolving, they demand curated experiences, seamless interaction, and immediate satisfaction. We are here to do just that.
Email Support
Appel Solutions has the experience in providing customer support services to global customers and we can proficiently answer emails and customer queries on your behalf. By outsourcing non-voice support services to Appel. Outsource email support services and experience a tremendous improvement in sales, customer satisfaction, and customer loyalty.
Chat Support
Online chat support solutions give you the convenience of promoting your services/products in the market you intend to, with the least expense. Appel Solutions offers cost-effective online chat support services to assist you with expanding your market reach, increasing your visitors' volume, and minimizing the visitor dropouts from your website.
Social Media Support
Social media has been majorly responsible for changing the face of business customer service. Customers today prefer to use different channels to communicate with companies. Organizations need to understand customer expectations and market requirements to provide apt solutions.
